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SHIPPING & RETURNS

Shipping methods and Delivery times

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

 

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

 

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

 

Processing time: 

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. Generally, we will send the order out in 24 business hours after you place the order on the website successfully. 

 

Shipping time: 

The time for your item(s) to travel from our warehouse to your destination.

 

 


You can select your preferred shipping method at checkout among the ones listed here below:

Shipping from Chinese Warehouse
DHL Country or Region Time Can ship battery? 

United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom,Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland,Australia, New Zealand,

3-5 business daysW Only ARRIS 4S 1500MAH Battery with Drone
other Other countries 5-10 business days
UPS

United States

3-5 business days No
EMS

Hong Kong(China),Macau(China),TaiWan(China)

2 business days No
Japan,Korea 3-4 business days
Indonesia,Malaysia,Singapore 4-5 business days
Australia,New Zealand,United States, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Switzerland, United Kingdom 5-10 business days
other Other countries 10-20 business days
Priority Line United States,Spain, United Kingdom, Italy, Germany, France & Portugal,Turkey 8-15 business days Yes
Russia,Brazil 16-30 business days
Australia 8-15 business days
Korea,Japan 5-8 business days
Thailand, Singapore & Malaysia 6-10 business days
ETK Japan,Korea,Singapore 3-5 business days No
Australia 5-8 business days
Russia,Brazil 10-20 business days
United Kingdom,Netherlands,Spain, Canada,France, 7-10 business days

EUB

(under 2kg)

New Zealand,United States,Australia, Canada, Denmark, Finland, Israel, Netherlands, Spain, Turkey,United Kingdom 7-15 business days No
Russia 20-30 business days
Mexico 10-20 business days

Airmail and Register Airmail

(Parcel under 2kg)

United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 7-20 business days No
Australia, New Zealand, Singapore 7-25 business days
Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-25 business days
Russia, Denmark, 10-30
Mexico 15-35
Brazil 20-50
Other countries 10-35

 * Expedited Shipping Service and EMS Express Mail Service shipping methods can not deliver to P.O Box addresses.

 

Shipping From  USA Local Warehouses
Fedex USA 3-10 business days 
   
USPS USA 5 to 10 business days 
     

 

If the product you purchased contains a lipo battery, we will choose the express delivery method that allows you to transport it according to international air traffic regulations. DHL and Priority Line are currently available for direct mail delivery from China, where DHL can only ship model products with ARRIS lipo batteries. Usually, the delivery time of the package with the battery will be 3-5 days later than the ordinary package.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

Return Policy
For the following situations, we accept customer to return the items to us.
 

1. The products is factory defective or damaged during the transportation

Process:

Please download the form, fill in information and send it to your service mailbox.

We will answer your email after we receive it and tell you how to solve it. If we confirm the item is factory defective or damaged during the transportation, we usually have the following way to solve the problem: you return the defective item and we will send a new one to you; refund the money to you and you returned the item to us; send replacement parts to you and etc;

If the items need to be returned, we will send a RMA form through email. Customer need to print the form out, and send with the parcel to the specified address we require. 

After we get the product, we will send you a new one or return your money according to the agreement we had.

 

2. Buy the products by mistake (The item must be in new and unused condition, and it should be in its original box)

Process:

Please download the form, fill in information and send it to our service mailbox.

We will send a RMA form through email. Please print it and send it with the package to the specified address.

Once we get the item, we will refund you. Please note: we will take 20% of transaction price as the restocking fee; and you need to pay the shipping take the responsibility of any risk on the way to us..

We take the greatest sincerity and efforts to resolve all aftersale problems, so we hope you can contact US at first before making a complaint to PayPal or other third party.